WITHINGS Body Smart – Accurate Scale for Body Weight and Fat Percentage, Body Composition Wi-Fi and Bluetooth Weight Scale, Baby Weight Scale, Smart Scale Apple Health Compatible, Bathroom Scale

Reliable
Been couple of years now. Item is great. No issues.I don’t trust the body composition and I think it’s a complete gimmick, but everything else is good.

Withings avoids customer contact and warranty replacement for defective products
I can’t recall ever writing a one-star negative review on Amazon, but unfortunately, Withings has policies in place that are so egregious and so far below what is normal among health products firms for customer support that I think that this info deserves to be shared.I purchased a Withings Body Smart Scale in June 2023 that came with a two year warranty. A few weeks ago (January 2024) the scale’s weight accuracy became erratic and its body scanning also became erratic. (Please see the attached image of the 2.3 lb variance in six simultaneous weighings for the same person). After going through Withings’ trouble shooting and not solving these issues, I attempted to reach out to the company with a warranty claim. That was easier said than done.Withings does not publish ANY contact information on its website. No telephone number, no email address, no physical address, no “contact us” form.Clicking on the “Contact Us” button loops back to a FAQ list. One needs to wade through and decipher a bunch of URLs to actually find a means to contact Withings customer support. [Pro tip: the Better Business Bureau lists Withings’ telephone number and provides a “Contact this business” email form.]It isn’t easy to find, but Withings does offer an appointment calendar for customers who need to speak to a customer service or tech support person. I sought an appointment on their calendar. Withings scheduled it THREE MONTHS OUT for a simple warranty claim. So in order to file a warranty claim Withings wanted to make me wait three months???[3/8/24 update: My call with Withings Tech Support was scheduled for today. After waiting almost three months, Withings did not show up for the call. I sent an email to the Withings person who was scheduled for the call, who did not respond to my email.]Withings’ “Chat” function on their website is not staffed during at least some of the hours that it claims to be open. I waited for 7 hours during one day a few weeks ago and my chat request was never responded to.In looking through the Withings Forums and at Withings’ BBB complaints, I found that for at least the past two years, customers with tech support questions or warranty claims had found it near impossible to get in touch with Withings support staff. Clearly my experience wasn’t an anomaly—Withings apparently had been treating all of its customers just as poorly.After a few days in attempting to reach Withings, I filed a complaint with the Better Business Bureau based on Withings’ policy of making it difficult, if not impossible, for their customers to file valid warranty claims. [Note: the BBB give Withings a “D-” rating.]The day after I filed the BBB complaint, Withings got in touch. They sent me an email asking for details on the warranty claim. I provided the details they requested. Withings ignored the data I provided that evidenced that the scale was not performing to spec, told me that the scale was performing properly and that it did not need to be replaced.I asked Withings multiple times via email to address the evidence I provided that proved that the scale was defective. At no point in weeks of email exchanges did Withings ever actually address the problems I was having with the scale, and always continued to claim that the scale was performing correctly, even though simultaneous weighings for the same person a few minutes apart varied by more than two lbs, while the scale is supposed to be accurate to +/- .1 lb, the scanning function only functions intermittently, and the scale is only six months into a two year warranty.The bottom line: there is overwhelming evidence that Withings has policies in place to limit customer interaction and to prevent customers from being able to make valid warranty claims on defective Withings products.I have been a Withings user for a number of years and this was my fourth Withings scale.Withings used to have normal service and support, but that has now obviously changed. Buyer beware.

Setup Was Simple and Measurements Have Been Consistent
This WITHINGS Body Smart scale has been excellent so far. Setup was quick — the app found the scale immediately, and syncing everything to my profile took only a minute or two. Once it was connected, every reading uploaded automatically without any issues.The measurements have been very consistent. Weight readings match closely with my other scale, and the additional metrics like body fat percentage, muscle mass, and water percentage give a clearer picture of overall health. The display is bright, easy to read, and updates quickly when you step on.The app is where this scale really shines. It organizes everything cleanly, shows helpful trends over time, and makes it easy to track progress without having to remember anything manually. I also like that it recognizes multiple users automatically, which makes it convenient for the whole household.Overall, this smart scale has been accurate, simple to use, and very reliable. If you want a scale that does more than just show a number and integrates smoothly with an app, this one is a great option.

Buen producto todo funciona correctamente

I purchased these to go alongside my ScanWatch and they work seamlessly together which makes the whole package perfect for my needs. The unit itself appears to be well manufactured and is certainly featured packed even if some of the features are not required on a set of scales !! In use these scales have proven to be very accurate when used correctly on a solid floor and not on carpet. I can happily say this as due to health issues I am currently being monitored closely by my local hospital and the results from their equipment and these scales are near on identical given the different times etc that the readings are taken . One other point that absolutely amazed me was that upon the first use and after syncing with the app the app advised me to have my bone density checked as it appeared that the reading given was low. This also confirmed to me that I made the right choice in buying these as a couple of years ago now I was diagnosed with osteoporosis for which I am long term medication to address this. This was something that I certainly did not expect from a set of scales.There was nothing difficult in setting up of the scales , in fact it was quite easy as the app does all the hard work for you. Updates were done automatically through the app which was certainly no different than updating any other item over the internet.All in all I for one am delighted with these scales, they have proved to be a good investment and well worth that little extra than the normal bathroom scales especially if you have health issues which you are attempting to address. I for one would not hesitate to recommend these as they are simply a amazing piece of kit.

We were looking for a scale which did everything, we tried a cheaper brand because we were unsure with spending this amount of money what the quality would be. Honestly, I wish we had done this sooner, these scales are fantastic, the display is easy to read, you do have to make sure you stand still for a few seconds to ensure the reading takes place (you get used to it quick) and the app is amazing. I use this with my husband and it automatically knows who got on the scale and sends the readings to your phone, the app is easy to understand and has a lot of useful information .Would recommend!